![]() ![]() The only reason they received a 2nd star is because my kids did enjoy their time once we finally got in. $400 for 3.5 hours in line and 3 hours on the slopes seems kind of expensive. Needless to say my family spent more time in line than we did on the slopes. 1 o'clock rate and they once again said NO. I said the least they could do is give us the 3 O'clock rate vs. I explained to him how unhappy I was along with most the people in line. They sent me the same kid I talked to in the previous line. Then while waiting in the next long line I decided to go to costumer service and ask to speak to the manage. What kinks? The season is almost over and you knew how many people to expect today. All I was told was sorry and we are working out the "kinks". When I arrived at the first window at 3 I asked for the 3 oclock rates. After that we were sent to another line and waited one more hour just to rent our equipment. ![]() They had a total of 7 check in windows but only 2 open! Some were closed so customers could space out even though we were on top of each other in the line. We waited in the 1st line for 2 hours to show our reservation ticket. Mind you everyone has to make reservations due to covid. My family of 4 went on 2/19/21 and had reservations at 1:00. Thank you rental team!! If it weren't for you all we would never consider returning to the hills.Įxtremely disappointed in the management and customer service. However the students working in the rental area made up for her incompetence and rudeness by going the extra mile to provide us with great service after we shared our concerns. Our opinion is of that she should not be working directly with the guests of the ski hill nor the public. We were in shock and completely frustrated and disappointed with her customers service skills. Her attitude was so rude and unprofessional that we didn't feel like we were welcome or that our business was appreciated. Instead stressing us out about what we should have done after paying upwards of $200 in rental fees and lift tickets combined. She continued on to tell us that if we wanted a lesson we should have booked ahead of time on line and wasn't helpful assisting us with our current needs. Her tone was so unprofessional as she continued to insult us and our decision to snow board and tried to push us being our first time on the hill into skiing instead of what we wanted to do which was try our hand at snow boarding. She was speaking to us like we were children and demanding we pull our masks up before helping us as we were both wearing masks however mine was falling just under my nose. Immediately we were greeted with an abrupt rude tone and demeaner from the older lady behind the ticket purchase desk. Upon our arrival we were directed to the upper level of the ski resort where you purchase lift tickets. ![]() Lindsay and Ryan, it was truly such an honor to be a part of your day.Being my birthday weekend and my partner's and I's first visit at the ski hills we were super excited to rent our ski gear perhaps get a short lesson and head to the hills!! Shortly after, we reconvened at the Stone Patio at Hidden Valley Resort for the main event: a gorgeous and heartfelt ceremony, decorated with bright blooms and sweet smiles! After, everyone headed over to the Lodge to celebrate with tons of dancing and amazing food! We were even able to sneak these two out for some sunset photos! ☺️ The wedding day started out with photographing the bridal details, and of COURSE, I had to incorporate some of the resort's amazing lodge-like decor! I took over their lobby for about thirty minutes to get these shots (all good things take time! □) but it was totally worth it for the final result!Īfter details and the final getting ready touches, Lindsay stepped right outside her getting ready room to a beautiful stone and wood staircase for a first look with her soon-to-be husband (Not sure what a first look is or if you should do one?! Click here!), followed by portraits of the two of them around Hidden Valley's amazing property, as well as bridal party photos. There's always so much joy and love, and for Lindsay and Ryan, I'm pretty sure that joy and love was doubled! These two might be two of the kindest individuals we've had the pleasure to photograph, and we quickly felt like fast friends with these two! This is a good one!!! I am SO excited to share Lindsay and Ryan's Hidden Valley Resort wedding photos today! One of the BEST perks about being a wedding photographer is working with couples on one of the very best days of their lives. ![]()
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